Many vending companies claim they can guarantee to have an engineer on site within 2 hours. What they seldom provide, however, is figures about what percentage of service issues are fixed on the first visit.
Our current ‘first-fix’ rate runs at 98%. This is because:
We only supply well-built, reliable machines that are fit for purpose
We regularly carry out preventative maintenance checks on all machines
We ensure all staff receive the latest training and technical update bulletins
We carry all the parts we need to keep your machine running effectively